Privacy policy

Who we are

WL Mobile Valeting Ltd, registered in England and Wales, company number 12146486. Registered office: 30 Ipswich Street, Swindon SN2 1DB. We decide how the personal data described here is used, which makes us the “controller” under UK data protection law.

Questions about your data: email info@wlmobilevaleting.co.uk or call 07464 340592.

What we collect, and why

When you send a booking request

Your name, phone number, email address and postcode, the day and time that suit you, any notes you add, and the car size and services you chose. We use them to reply to you, arrange and carry out the work, and contact you about it.

Our legal basis is that you asked us to quote for and carry out a service: these are steps you request before a contract, and then the contract itself.

When you call, text, message or email us

We use your number or email address, and what you tell us, to reply and to arrange your booking.

Photos of your car

We often photograph the cars we work on, before and after, and may show the photos on this website and our Google profile. On this website we blur number plates and house numbers. We do this to show our work, which is our legitimate interest. If you’d rather we didn’t use photos of your car, tell us and we’ll take them down.

Google reviews on this website

We show some of our Google reviews here, with the reviewer’s name as it appears on Google and any photos they added to their review. They’re already public on Google, and we show them so new customers can read real feedback. If it’s your review and you’d like it removed from this website, email us and we’ll remove it.

How your request reaches us

When you press “Send request”, the website emails your request to us and sends you a copy, through our email provider. The website itself doesn’t keep your request.

To stop spam, the booking form briefly keeps your IP address in memory to limit repeated requests. It isn’t stored anywhere else.

Cookies and your browser

We don’t use cookies, analytics or advertising trackers.

“Your valet”, the list of services you add before sending a request, is saved in your own browser (local storage), so it’s still there if you come back later. It stays on your device until you send a request, and it’s cleared after you send one. You can also remove it with “Clear all” or through your browser settings.

Services that handle your data

• Vercel hosts this website and runs the booking form. Like any web host, it receives your IP address and basic browser information when you visit.
• Resend sends the booking emails to us and to you.
• 20i, a UK company, hosts our email inbox (info@wlmobilevaleting.co.uk), where booking requests and your emails to us arrive.
• OpenFreeMap provides the map on our home page and our Reading and Oxford pages. When the map loads, your browser fetches map images from OpenFreeMap’s servers, which see your IP address.
• WhatsApp (Meta): if you message us on WhatsApp, the messages are handled under WhatsApp’s own terms.
• Google: our links to Google reviews and Google Maps open Google’s own website, which is covered by Google’s privacy policy.

Vercel and Resend are based in the United States, so your data may be processed there. They process it on our behalf under their data processing terms, which include the safeguards UK law requires for transfers outside the UK. We don’t sell your data or share it with anyone else.

How long we keep it

We keep booking emails for as long as we need them to arrange your valet and deal with any follow-up, and longer only where the law requires it (for example for accounting records). Then we delete them.

Your rights

You can ask us for a copy of the personal data we hold about you, and ask us to correct it, delete it, restrict how we use it, or object to how we use it. You can also ask for it in a format you can take elsewhere. Email info@wlmobilevaleting.co.uk and we’ll reply within one month.

If you’re unhappy with how we’ve used your data, you can complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint or 0303 123 1113. We’d appreciate the chance to put it right first.

Changes

If we change how we use your data, we’ll update this page and the date at the top. Our booking terms explain how bookings, prices and cancellations work.